Privacy Policy

1. Information We Collect

When you visit our website, submit a contact form, or communicate with us, we may collect:

• Contact information — name, email address, phone number, and mailing address provided through contact forms or direct communication.
• Project details — information about your property and project requirements that you share with us.
• Usage data — standard web server logs including IP address, browser type, pages visited, and referring URLs.
• Cookies — small files placed on your device to improve your browsing experience (see Section 3).

2. How We Use Your Information

Your information is used to:

• Respond to your inquiries and provide project estimates.
• Communicate with you about our services and your projects.
• Send you relevant updates, reminders, or alerts related to your project (where you have consented).
• Improve our website and services.
• Comply with applicable legal obligations.

3. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies may be used for:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our site (e.g., pages visited, time on site).
• Preference cookies — remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

4. Third-Party Services

We may use third-party services to support our website and operations, such as:

• Google Fonts — for website typography (subject to Google's privacy policy).
• Analytics providers — to measure website traffic and performance.
• Form processing tools — to receive and manage contact form submissions.

These providers have their own privacy policies. We do not sell or share your personal data with third parties for marketing purposes.

5. Information Sharing

We do not sell, rent, or share your personal information with any third parties for marketing or promotional purposes. Your data may only be disclosed in the following limited circumstances:

• When required by law, court order, or government authority.
• To protect the rights, property, or safety of OTB Builders, our clients, or others.
• With service providers who assist in operating our website under strict confidentiality obligations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically:

• Contact form inquiries are retained for the duration of any active project relationship, and up to 3 years thereafter for business records.
• Website analytics data is typically retained for up to 26 months.
• You may request deletion of your personal data at any time by contacting us (see Section 8).

7. Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal data, subject to legal requirements.
• Objection — object to the processing of your data for certain purposes.
• Portability — request that your data be provided in a portable format where applicable.

To exercise any of these rights, contact us using the details in Section 8.

8. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:

OTB Builders
Email: info@OTB.Builders

We will respond to your request within a reasonable timeframe, typically within 30 days.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.